Privacy

Privacy Policy for UP4GRABZ

Last updated: [15/09/2025]

At UP4GRABZ, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or participate in our promotions.

Please read this policy carefully. By accessing or using the services offered by UP4GRABZ, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website, register for our services, or participate in our promotions:

  • Personal Identification Information: Name, email address, phone number, shipping address, and payment details.

  • Account Information: Usernames, passwords, and membership details when creating an account.

  • Transactional Information: Purchase history, payment information, and shipping details.

  • Usage Information: Data regarding how you interact with our website, including IP address, browser type, and device information.

2. How We Use Your Information

We collect your personal information for the following purposes:

  • To process transactions and manage your membership (e.g., billing, shipping).

  • To provide customer support and respond to inquiries.

  • To send marketing communications about promotions, new products, and offers (you can opt-out of these at any time).

  • To improve our website and services based on your feedback and usage patterns.

  • To comply with legal obligations (e.g., tax, accounting, and regulatory requirements).

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) to fulfill orders and provide services related to your membership.

  • Legal Requirements: We may disclose your information to comply with any applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us:

  • Analyze website traffic and user behavior.

  • Personalize content and ads based on your interests.

  • Improve website functionality.

You can manage or disable cookies through your browser settings, but please note that some website features may not function properly without them.

5. Data Security

We take the protection of your personal information seriously. We implement a range of technical and organizational measures to safeguard your data, including:

  • Encryption of sensitive information during transmission.

  • Secure storage and restricted access to personal data.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.

  • Update or correct any inaccuracies in your personal information.

  • Request deletion of your personal information, subject to any legal obligations.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.

9. International Transfers

If you are accessing our website from outside of Australia, please be aware that your personal information may be transferred to, stored, and processed in a different country where we or our service providers operate. By using our services, you consent to the transfer of your information.

10. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under the age of 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "last updated" date at the top of this page. Please review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights as outlined above, please contact us at:

UP4GRABZ
Email: Support@up4grabz.com.au